Terms & Conditions

Please ensure that you read carefully and understand these Terms and  Conditions prior the booking.

*GENERAL INFORMATION

For the real confirmation please supply us the following details:

Arrival Date  /  Departure Date / Total Pax (Adult and Kids)/ Flight Number/ Complete Name/ Sex /  Nationality /   Passport Number / Date Of Birth / Food (Vegetarian or Normal)/ Let us know if you have a history of Sea Sickness / Let us know if you have any special request / Let us know if you have physical problems / Let us your flipper size for snorkeling/

And your details order should be directed to :

FLORESCHARM TOURS AND TRAVEL

        Tour Operator and Travel Service

Email

·         info@florescharmtours.co.id (quick response)

. CC your email to: sutrifransiska@gmail.com (quick response)

*COMMUNICATION 

Confirmation will be sent to you by email . We will do our best to respon  your questions within 12 hours. Office Hours Monday – Saturday : 08.00 am – 05.00 pm After office hours you can still do call us or send us an email or chating via whatsapp  till 09.00 pm.

*RATES 

Our rates its depend of the total person. When you make a reservation please do let us know as well your total person for the tour.  All our tour price on quoted nett  per person in IDR (Indonesian Rupiah) or US$

*CHILDREN POLICY :  

Children 1 – 5 Years old FOC

*PAYMENT 

After the booking are confirmed we usually require 40% non-refundable down payment to gurantee your booking and for balance payment you could pay in cash in any currency on your arrival in Flores .  And we allow you to choose few option to pay your tour invoice. Please read the following information regarding the payment method for your packages booking.

• TRANSFERWISE 

The fast option for the payment is by Transferwise. We could get your transfer on the same when you make the transfer. And its very easy. We will give all the details as per email

• BANK TRANSFERS 

International Banking Transfers is the most way used to pay the billing to us. There is a 23 USD  imposed to your billing to be added in the amount you  pay us.

• WESTERN UNION MONEY TRANSFER 

Western Union Money Transfers is another Option to pay the billing to us.  Western union is an option for Last Minutes Booking like Booking 5  days prior to arrival date

• CASH ON ARRIVAL

Cash on Arrival is valid only for the Rest of your tour Payment. Payment on arrival acceptable in any currency.

*CANCELATION POLICY :

1.      Cancelation By The Customer 

You may cancel the booking at any time provided that the cancellation is communicated to Florescharm Tour and Travel. Cancellation charge will be applied as below policy:

* For flight ticket  is 100% of total cost or depend on the class fare applied on the ticket

*  Up to 30 Days : No cancelation fee

*  From 21 days  before the tour starts: 50 % of the total tour price

*  From  14 days before the tour starts : 100% of the total tour price

2.      Cancelation by Florescharm Tours and Travel 

Such as a bad weather and sea condition like big waves and strong winds which is beyond of our control with or without prior notice. Where we will cancel prior to departure full refund of the total cost paid will be made. Client will not be entitled to any compensation for the loss of the tour. Where the running tour is interrupted by circumstances beyond our control, refund amount should be calculated what is deemed to be a fair proportion of the tour cost.

*RESPONSIBILITY 

Florescharm Tours and Travel only act as an agent for hotel, transport, carriers. We are not responsible for any  injury, lose or damage for all your things during the trip. Additional expenses cause by the extraordinary event like delay, accident ,dead, natural disaster, political actions  must be borne by the traveler.

*TRAVEL INSURANCE

To avoid any risk during on the trip, we suggested that traveller have on their own insurance, which should cover, medical, lose of money, personal accident and personal liability, surgical and dental and additional expenses,etc.

*TOUR PROGRAM

All the tour programs that we have will be organize on private tours, small group, big group, and focus on  trekking, hiking,snorkeling, adventure tours,culture etc . And the tour packages we provide you the firsthand tour prices and everything we control directly the quality  for all of our tours package

 *CONDITION OF SALE

The reservation should be made 2 weeks  in advance. From June till September its high season the reservations should be made at least 30 days in advance. Reservation confirmation will be based with the avability of the room and boat or car/bus.

*ACCOMODATION 

Our tour program based on adventure tour. So in every tourist spots you will stay at homestay, local people house, small hotel or even standart hotel also sleep on the boat for komodo dragons tours. For international hotel or Starts hotel only can be found in Labuan bajo – West Flores island.

*CONDITION 

If there is any change of the tour program during the trip (especially oversea tours) cause of the bad weather like strong winds, waves, raining and the participant must accept the condition that the tourist spots changed  and of course our captain will take you to the safe spots.  And if this condition in the land cause by the accident, natural disaster, political action etc , the participant must accept the condition  and be patient to get the confirmation from the guide or driver. And if there is a problem with the boat or car during the trip we will quickly replace the other boat or car and the participant must accept this condition and be patient for waiting the  boat or car replaced.

Thank you

Florescharm Tours and Travel