Confirmation will be sent to you by email . We will do our best to respon your questions within 12 hours. Office Hours Monday – Saturday : 08.00 am – 05.00 pm After office hours you could still send us an email or text via whatsapp till 09.00 pm.
*RATES
Our rates its depend of the total person. When you make a reservation please do let us know as well your total person for the tour. All our tour price on quoted nett per person in IDR (Indonesian Rupiah)
*CHILDREN POLICY :
Children 1 – 3 Years old FOC
*PAYMENT
After the booking are confirmed we usually require 40% non-refundable down payment to guarantee your booking and we accept the payment only by Bank Transfer or via transferwise.com. Details for transfer will be send to you through email. For balance payment you could pay in cash in IDR / $ / € / £ on your arrival in Flores. Balance payment should be paid before the tour starts.
*CANCELATION POLICY :
1. Cancelation By The Customer
You may cancel the booking at any time provided that the cancellation is communicated to Florescharm Tour and Travel. Cancellation charge will be applied as below policy:
* For flight ticket is 100% of total cost or depend on the class fare applied on the ticket
* Up to 30 Days : No cancelation fee
* From 21 days before the tour starts: 50 % of the total tour price
* From 14 days before the tour starts : 100% of the total tour price
2. Cancelation by Florescharm Tours and Travel
Such as a bad weather and sea condition like big waves and strong winds which is beyond of our control with or without prior notice. Where we will cancel prior to departure full refund of the total cost paid will be made. Client will not be entitled to any compensation for the loss of the tour. Where the running tour is interrupted by circumstances beyond our control, refund amount should be calculated what is deemed to be a fair proportion of the tour cost.
*RESPONSIBILITY
Florescharm Tours and Travel only act as an agent for hotel, transport, carriers. We are not responsible for any injury, lose or damage for all your things during the trip. Additional expenses cause by the extraordinary event like delay, accident ,dead, natural disaster, political actions must be borne by the traveler.
*TRAVEL INSURANCE
To avoid any risk during on the trip, we suggested that traveller have on their own insurance, which should cover, medical, lose of money, personal accident and personal liability, surgical and dental and additional expenses,etc.
*TOUR PROGRAM
All the tour programs that we have will be organize on private tours, small group, big group, and focus on trekking, hiking,snorkeling, adventure tours,culture etc . And the tour packages we provide you the firsthand tour prices and everything we control directly the quality for all of our tours package. The itinerary could be change during the trip depend of the condition in every area
*CONDITION OF SALE
The reservation should be made 2 weeks in advance. From June till September its high season the reservations should be made at least 30 days in advance. Reservation confirmation will be based with the avability of the room and boat or car/bus.
*ACCOMODATION
Our tour program based on adventure tour. So in every tourist spots you will stay at homestay, local people house, small hotel or even standart hotel also sleep on the boat for komodo dragons tours. For international hotel or Starts hotel only can be found in Labuan bajo – West Flores island.
*CONDITION
If there is any change of the tour program during the trip (especially oversea tours) cause of the bad weather like strong winds, waves, raining and the participant must accept the condition that the tourist spots changed and of course our captain will take you to the safe spots. And if this condition in the land cause by the accident, natural disaster, political action etc , the participant must accept the condition and be patient to get the confirmation from the guide or driver. And if there is a problem with the boat or car during the trip we will quickly replace the other boat or car and the participant must accept this condition and be patient for waiting the boat or car replaced.
